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Centre Responsibilities

In partnership with ABP, and to ensure long term success, centres have a variety of responsibilities. If you require assistance or further information please do not hesitate to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  • maintain all learner records and details of achievement in an accurate, timely and secure manner in line with the requirements of ABP and Data Protection Legislation and make these records available for external quality assurance and auditing purposes, as required.
  • comply with requests from ABP for information, data or documents required by ABP or the regulators, including Ofqual
  • retain complete accurate records of all learner data, learner assessment, internal verification and certificate claims, for at least three years from completion of all qualifications and make these available to the ABP upon request.
  • provide ABP, and the Regulatory Authorities (where appropriate), on reasonable notice (usually with 7 days), access to premises, people, materials, documents and records as required, and fully cooperate with their monitoring activities, including but not limited to providing access to any premises used (including satellite sites).
  • support ABP, and regulator(s) where appropriate, in carrying out any reasonable monitoring and/or investigation activities.
  • facilitate and support up to two routine ABP external quality assurance visits per year, (payment for these is covered through the initial centre approval fee).
  • co-operate with ABP and pay the cost of any additional visits deemed necessary through serious quality issues at the Centre being identified by ABP.
  • accept the findings of EQAs, and the dependence of certification on these findings, as final.
  • where quality issues are identified at the centre, formally agree any identified actions and timescales with the EQA at the end of the EQA visit to the Centre.
  • internally monitor Centre operations, policies and practice on a regular basis, ensuring required standards are being met. Centres should undertake a formal review and evaluation of Centre operations, at least once a year, and share findings with ABP on request.
  • notify ABP of any changes which may affect the Centre’s ability to meet the standards and terms required by ABP.
  • retain a workforce of appropriate size and competence to undertake delivery of ABP qualification(s)/programmes.
  • provide staff with appropriate inductions and professional development (including a development plan generated in accordance with identified need) to ensure relevant expertise and competence as required by ABP.
  • supply staff CVs and other evidence (for example original certificates) to ABP in a timely manner upon request.
  • have in place appropriate staff and qualification delivery systems before the qualifications are made available in accordance with the requirements of the qualification(s).For exact requirements please refer to section 1.3 ‘Assessor role and responsibilities’ of the ABP Assessment Guide, and section 2.5 ‘Requirements for the Internal Quality Assurer Role’ of the ABP IQA Guide.
  • ensure that all staff involved with a qualification understand the relevant specification provided by ABP.
  • ensure effective communications systems are in place internally to keep all relevant staff informed of current ABP policies and procedures.
  • ensure changes in staff , as nominated for approved ABP programmes are notified to ABP
  • ensure staff awareness of the quality assurance and management processes are in place and the requirement that these must be applied across all satellite locations.
  • undertake the delivery of the qualification in accordance with the Equalities Act 2010. It is an ABP minimum requirement that two policies should operate within the centre:
    -Reasonable Adjustments and Special Considerations
    -Diversity and Equality
  • ensure all equipment and accommodation used for the purpose of qualification delivery and assessment complies with the requirements of Health and Safety regulations.
  • comply with the requirements of Data Protection legislation in relation to all learner data. The data collected from learners will only be used for the purpose for which it has been collected and personal learner information will not be disclosed to any unauthorised person or body. Personal data will be processed in accordance with the Centre’s registration under the Data Protection Act 1998.
  • comply, where relevant, with all relevant law, regulatory criteria and codes of practice as updated and amended from time to time.
  • operate an effective, accessible Centre complaints and appeals process.
  • ensure logging of, and responses to, student and stakeholder queries
  • ensure learner awareness of, and access to, centre and ABP appeals processes.
  • have in place robust, up to date and accessible procedures for preventing and investigating incidents of malpractice or maladministration ensuring awareness across the Centre, its satellite centres, sub-contractors and third parties.
  • regularly review procedures for preventing and investigating incidents of malpractice or maladministration and make any improvements necessary to ensure they remain relevant and fit for purpose.
  • take all reasonable steps to prevent incidents of malpractice or maladministration from occurring.
  • take all reasonable steps to investigate any suspected incidents of malpractice or maladministration and rectify any negative impact of these incidents.
  • develop an action plan, accessible to ABP, for managing/ rectifying the impact of any incidents of malpractice or maladministration. This plan should also identify any areas of improvement required to ensure the malpractice or maladministration does not recur in the future.
  • take appropriate and proportionate action against those responsible for the malpractice or maladministration to mitigate against re-occurrence.
  • ensure actions required to manage and rectify any identified incidents of malpractice or maladministration take place to agreed timelines.
  • ensure there are no conflicts of interest in the centre with particular regard to the assessment and internal quality assurance of learner work.
  • promptly notify ABP of any incidents of malpractice or maladministration in line with the requirements of ABP’s malpractice/maladministration policy. Please refer to ABP’s notifying procedure found in the Centre Policy Handbook.
  • provide access to documents, records, data, staff, third parties, sub-contractors, learners, satellite centres or any other resource required by the ABP during an investigation of centre of malpractice or maladministration.
  • operate and comply with moderation, verification and quality assurance processes, as specified and required by ABP and its representatives (). ABP Assessment Guide and Internal Quality Assurer Guide
  • ensure assessment planning for all ABP programmes, agreed with, and signed off by EQAs
  • all assessment and internal quality assurance decisions are confirmed/endorsed/assured and countersigned by a qualified internal quality assurer.
  • ensure robust internal quality assurance of assessment is underpinned by sufficient and accurate records of assessment
  • ensure learner awareness through student induction, assessment feedback/planning and relevant other communication, that assessment decisions made by the Centre are subject to external quality assurance by ABP and thus subject change.
  • implement ABP instruction for any change in assessment decision, mark or grade awarded to a learner.
  • use buildings that provide access to assessment for learners, in accordance with relevant equalities legislation.
  • ensure and maintain the full range of relevant, current equipment/resources, materials and software required for effective delivery and assessment of the qualification in accordance with ABP requirements.
  • adhere to any assessment and internal quality assurance requirements as per the qualification requirements.
  • ensure the security and distribution of any examination material/externally set assignments or tasks takes place in line with the requirements of ABP.
  • maintain the necessary level of financial, technical and staffing resources and systems necessary to support the delivery of ABP’s qualifications.
  • have the staff, resources and systems necessary to support the assessment of units and the award, accumulation and transfer of credits and, where necessary, the recording of exemptions.
  • ensure sufficient managerial and other resources for the effective delivery of the qualification(s) as required by ABP
  • only use Centre sites or campuses that have been specifically approved, in writing, by ABP
  • ensure through financial, resource and contingency planning that all learners registered for an ABP programme at the Centre will be able to complete their studies.
  • ensure registration and certification information given to ABP will be complete, accurate and submitted in accordance with ABP time scale
  • register learners in an efficient manner and following the ABP’s timetables:
    -ABP students must be registered at the beginning of their chosen programme.
    -For ABP Diploma programmes there must be a minimum period of 12 weeks between the date of learner registration and the date of the claim for certification.
    -Note that ABP may take up to 10 working days to process claims for certification. ABP do not take responsibility for the consequences of late registrations or submissions.
  • take appropriate and reliable steps to confirm each learner’s identity prior to assessment taking place.
  • use the record of the learner’s previous achievements to ensure that opportunities for credit transfer and exemption are maximised, where learner consent is given.
  • recognise any restrictions regarding the minimum amount of time that learners must be registered with ABP before certification (see 9b above), as well as the combination of units and or qualifications allowed.
  • take reasonable steps to ensure that all relevant centre staff understand how and when to apply for candidate registration and certification.
  • take all reasonable steps to guard against fraudulent or mistaken claims for certificates.
  • have arrangements in place to obtain on behalf of its learners a Unique Learner Number (ULN) and a learner record (unless learner chooses not to have one).
  • ensure the prompt certification of learners through the timely submission of learner details and associated payments to ABP
  • ensure learner awareness that certification is dependent on the Centre’s timely submission of learner registration and achievement details, as well as associated payments, to ABP.
  • have the staff, resources including time, and systems necessary to support the effective, robust assessment of units and the award, accumulation and transfer of credits and, where necessary, the recording of exemptions
  • have arrangements in place that allow for recognition of prior learning (RPL) (where appropriate).Please refer to Welcome Pack.
  • develop and implement consistent and fair assessment policies and procedures for all learners
  • provide effective assessment planning with learners at all relevant stages of the course/programme.
  • ensure assessment plans for each ABP programme are signed off by ABPs EQA before they are implemented. This must be done within a maximum of one month from the start of any ABP programme.
  • ensure assessment practice is consistent with assessment planning , methodology and meets the standards of the specification.
  • install and use plagiarism checking software to ensure authenticity of work submitted for assessment by learners. This will be checked by ABP EQAs during centre visits.
  • ensure learner awareness through induction, and in every assessment feedback given to learners, that assessment decisions made by the Centre are subject to internal quality assurance and to external quality assurance by ABP, and thus subject to change
  • provide/confirm as appropriate the authenticity of learner work that has been submitted for assessment and verification.
  • staff are qualified with the required assessor awards working towards achievement of same, within either 18 months, or the intended lifetime of the course whichever is sooner.
  • all assessment decisions are confirmed/endorsed/assured by a qualified internal quality assurer.
  • ensure accurate records of assessment are maintained at all times.
  • not make use of ABP trademark(s), logo and/or any associated branding, or Intellectual Property owned by ABP without the written approval of ABP.
  • not release to the public any publicity/marketing literature related to the promotion of any ABP approved qualification(s) without the written approval of ABP.
  • in the period prior to full Centre approval, only recruit learners for ABP courses through publicity material clearly annotated ‘subject to ABP approval’.
  • where agreement is given, display key ABP posters/messages (e.g. poster aimed at students) in key locations within the centre premises.
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